Customer testimonials

“I come back with thanks and feedback. The hotel, La Bohem, and the game went very smoothly and everything was well organised. Special thanks to La Bohem – very tasty food and excellent service, everyone complimented the kitchen! The Mafia game also went very well, the host was very good at getting us started and getting us involved, and then we were so involved and having so much fun that we didn’t want to stop. Thank you Inga for your work! We wish everyone more of these!”

“Excellent communication, timely information, fast, high quality plane tickets at the best prices! We will definitely work with Estravel again in the future. I recommend!”

“The request was promptly followed up with specific travel options based on our needs.”

“The employee was very polite and helpful. Even when my travel arrangements became very complicated, your staff remained calm and helpful.”

“Always quick to respond, with several different options, and communication that perfectly combines familiarity and professionalism.”

“Very fast communication, with patient and detailed answers to all questions about the trip and related documents. Flexible to the needs and expectations of travellers.”

“Estravel agents respond very quickly to enquiries, give great offers, are responsive to needs, and the prices are often really good compared to competitors. I am particularly grateful to Gabija for her excellent service.”

“My experience with Estravel is >6 years and I would like to describe this whole period in words only – competence, speed, caring, understanding, flexibility, courtesy and so on. Thank you sincerely.”

„I want to express my sincere gratitude for the incredible experience I had with Estravel and Daiva Tutliene – Travel assistance representative. The attention to detail and the personalized touch in the arrangements made the journey unforgettable. I appreciate the effort you put into ensuring that everything was perfect, from the flights to the accommodations and the fantastic additional support. Estravel has exceeded my expectations, and I can’t thank you enough for the exceptional service. You’ve not only gained a satisfied customer but also a loyal one. I’ll be recommending your agency to all my friends, family and cooperation partners without hesitation.“

“I get answers and options very quickly. I had to call out of office hours and got a quick solution and help. Thank you.”

“I am very satisfied with Estravel’s service and the people I deal with during the purchasing process. I always get answers if I have questions. They never refuse to help and give advice when needed.”

“Very pleasant service and always provides assistance in a very professional manner, right down to the smallest detail.”

“Thank you very much for your sincere, friendly help. You have no idea what a joy and support it is to have you. You are the epitome of sincere customer service and true humanity. You always go that extra mile. Perhaps my gratitude is too small compared to the value you create. So I hope that in this world you also meet people who are friendly, demonstrate humanity and support.”

„Was very professional communication and operative problem solving process. Thanks a lot.“

“Thank you for the detailed information – I have filed a cancellation claim. I would like to thank your colleague Gabija, who helped me with the flight transfer. She did a professional job! Thank you for your patience, stubbornness and the successful flight catch.”

“The most amazing travel agency! Everything is clearly explained, the best flight offers! Very competent and caring staff! They will answer all the questions, provide all the information you need!”

“Thank you very much for your help. I understand the situation and I am extremely grateful for all your efforts and support. Probably the only company where I have experienced unconditional friendliness in customer service is Estravel. It is a pleasure to write to you and to receive your emails every time.”

“Professional help, quick response to queries, clear information. I feel safe travelling to a distant country.”

“The first impression was that we were not in a southern country, everything was punctual, nice, tidy, we didn’t have to wait for anything, as agreed, so it was. Planning and assistance in German precision. A tour with fun enrichments: tasting Pastel de Nata pastries from the café that invented them, tasting Ginjinha cherry liqueur with a story. Such a fun time with inclusions. Very good choice of restaurants. The seafood experience was amazing, every guide found something they hadn’t eaten before, something new to try. The concept of the lunch restaurant was fantastic – the main course was 16 types of meat, where you could taste whatever you wanted, a real southern experience, everyone loved the food. The restaurant on the second day met our needs as we imagined them – atmospheric, with a terrace, lots of people. And the prices surprised us in a good way. It was so nice that the tour manager was looking after us 24/7. He was with us all the time and was very caring. I liked the fact that he gave us very good recommendations, which gave us a real taste of Lisbon at night. The people are so open, so kind, so super. Overall, it was nice, it was luxurious and cool, it went really well, and the team really enjoyed it. We worked and we had fun at full speed.”