At Estravel Travel Centre, our values of expertise, responsiveness and flexibility guide us every day. We maintain the highest standards of service quality for every customer, we understand our customers’ travel needs in detail, and we strive to offer the most convenient and the best travel option to give you the most value for your money.
Respect for every customer
We do not evaluate travel requests based on the size of the company, but on the complexity of the request. We respect every customer – big and small. We manage the status of all travel enquiries through a single platform, which allows us to ensure that your enquiry does not get lost. We always monitor and analyse the response time to enquiries – to ensure that every enquiry is responded to as quickly as possible.
We are available 24/7
We understand that travel plans can change at any time, and having peace of mind that your travel partner will react to changes and not leave you in the dark is essential. That’s why Estravel’s customer service team is available 24/7/365. We would like to stress that in the event of unforeseen travel changes, it is Estravel’s travel experts who provide you with 24/7 support, not an external call centre. So the support will always be professional, confidential and fast. The 24/7 helpline number is indicated on your travel documents.
Response times for enquiries
We know how important it is to save time for every traveller, so we respond to all travel enquiries as quickly as possible.
- The normal response time is 2 hours. Estravel’s aim is to respond to requests within 1 hour of receipt, regardless of the complexity of the trip.
- The delivery of travel and related service offers varies depending on the complexity of the enquiry, but all Estravel customers receive an offer within 4 hours.
- If it is important for you to receive offers even faster, please inform us of your need at the start of our cooperation and we will try to find the best solution.
- 24/7 remote assistance is available around the clock.
We remain travel experts in every case
Every traveller is unique, and their needs are different. We continuously invest in the knowledge and expertise of Estravel staff so that every Estravel travel expert can book all the travel services you need and find and implement even the most complex travel planning solutions tailored to your specific needs.
Comprehensive support and guidance if you are planning your travel independently
We know that not every traveller needs the advice of a travel consultant on a daily basis, but even if you plan independently and use Estravel’s online travel planning tools (corporate travel planning platform (contact us – we’ll be happy to tell you more), ferry ticketing tool, flight booking tool, etc.), having a reliable and professional back-up and 24/7 support is a must. That’s what we are here for.
We are your trusted travel partner from A to Z
We believe that having a trusted travel expert for your travels is just as important as having a trusted bank or family doctor. That’s why we’re with you throughout the entire travel planning process.
- Pre-trip: we help you plan your trip and book all related travel services in one place – from flights to transfers, travel insurance, etc., take care of visa issues if needed, register you for airline loyalty programmes, etc.
- During the trip: let’s reiterate that the Estravel team is on hand 24/7 to book additional services if needed, deal with unforeseen issues (e.g. flight cancellations) remotely.
- After the trip: we will always ask you how your trip went, look forward to your feedback and are happy to help you with your future trips. If your trip was delayed or cancelled, if your luggage was damaged, etc., we will help you file a claim with the air carrier.
If you have any questions or need help with your travel planning, don’t hesitate to contact Estravel – a reliable, professional and flexible travel partner and advisor.
